Privacy Policy

1. Introduction

This Privacy Policy describes how HATAI LLC d/b/a Ilium Web (“Ilium Web,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://iliumweb.com, contact us, or interact with our services — including SMS / text messaging.

By using our website or providing your information (including your mobile phone number), you agree to the practices described in this Policy. If you do not agree, please do not submit personal information or opt in to SMS communications.

2. Information We Collect

We collect information you voluntarily provide and information collected automatically when you use our website.

• Contact and identity information: name, email address, phone number, and message contents submitted through forms (such as our contact form).
• Mobile phone numbers and SMS consent / opt-in records: when you provide a phone number and agree to receive text messages from Ilium Web related to your inquiry or our services.
• SMS message content and delivery metadata: messages we send or receive, timestamps, delivery status, and opt-out requests (for example, STOP).
• Business information: company or business name and details you share about your project or needs.
• Technical and usage data: IP address, browser type, device information, pages viewed, referring URLs, and similar analytics data collected through cookies or similar technologies.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries and provide customer support.
• To send SMS / text messages you have opted in to receive regarding your inquiry, appointments, service updates, or other communications described at the time of opt-in.
• To operate, maintain, and improve our website and services.
• To maintain records of SMS consent and honor opt-out requests.
• To comply with legal, regulatory, and carrier messaging requirements.
• To detect, prevent, and address fraud, abuse, or security issues.

4. SMS / Text Messaging (A2P 10DLC)

If you provide your mobile phone number through our website (including the contact form) and agree to receive SMS communications, you consent to receive text messages from Ilium Web related to your inquiry and our services.

Messaging frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you opt out, you may receive a final confirmation message, and we will stop sending further SMS messages to that number unless you opt in again. For help, reply HELP or contact us at the email address below.

Consent to receive SMS is not a condition of purchasing any goods or services.

5. Mobile Information Sharing — No Sale or Marketing Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to deliver the messaging service itself (for example, to our SMS / telecommunications service providers) under confidentiality obligations, or where required by law.

We do not sell, rent, or share your mobile phone number or SMS opt-in / consent data with third parties or affiliates for their own marketing or promotional purposes.

6. How We Share Information

We may share personal information only as described below:

• Service providers / processors: vendors that help us operate our business (for example, website hosting, email delivery, analytics, CRM, and SMS / telecommunications gateways). These parties may process phone numbers and other data solely to provide services to us and are not permitted to use your information for their own marketing.
• Legal and safety: when we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of HATAI LLC, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

Except as stated in this Policy — and subject to the mobile information restrictions in Section 5 — we do not sell your personal information.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some site features.

8. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy, including to maintain SMS consent and opt-out records, provide services, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of data and applicable requirements.

9. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing. To exercise privacy rights, contact us using the details below. You may also:

• Opt out of SMS by replying STOP.
• Request help regarding SMS by replying HELP.
• Unsubscribe from marketing emails using the link in those emails, where applicable.
• Update or correct information by contacting us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top of this page will be revised when changes are posted. Continued use of our website or services after an update constitutes acceptance of the revised Policy where permitted by law.

13. Contact Us

If you have questions about this Privacy Policy, SMS messaging, or our privacy practices, contact us at: